How To Save Refund And Cancellation Requests (Greatest Hits)

Episode 114 of The Obvious Choice podcast.

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You may make transformations happen, but you are still in the customer service industry. How you handle these sometimes difficult conversations is crucial.

What a refund request actually means
One weird thing that prevents more refund requests than getting results
The 2-step process for responding to refund requests

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About Author

Jonathan Goodman

Jonathan Goodman 🇨🇦 is the author of Ignite the Fire (1,400+ 5⭐ ) and The Obvious Choice (published by HarperCollins). He also hosts the Obvious Choice Podcast. Over 56,000+ trainers, gym owners, and influencers have hired him to help them scale their online training business through programs like the Online Trainer Mentorship. He also created free software for fitness and nutrition coaches used by over 43,000 coaches: QuickCoach.Fit. 200,000+ follow him on his Personal Instagram where he is very active.

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