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Customer Satisfaction

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All posts in "Customer Satisfaction"

How to Use the "Ulysses Contract" to Motivate Stubborn Clients

If you have a difficult client who just can’t seem to muster the motivation to hit his or her goals, turn to the "Ulysses contract" to help turn up their passion and accomplish what they set out to do.

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Forget Everything You Know About Customer Service, Says Veteran Gym Owner

After 10+ years as a customer service expert, this successful gym owner explains why everything you know about customer service is WRONG. Here's what's he thinks is right.

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