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How to Convert a CrossFitter: Handling Difficult Clients – The Assiduous Monster

Becoming a personal trainerThe Assiduous Monster is the hardest working person in the gym, day in and day out. This type of client loves to “feel the burn” on every exercise, and he won’t stop until he’s given everything he has. He leaves the gym exhausted after every workout, and rarely misses a day of training.

A Real-Life Assiduous Monster

Alex had been using CrossFit, a high-intensity interval program, before he started training with me. He loved the feeling of exhaustion he got from those workouts, but his assessment revealed a number of muscular imbalances. His hamstrings, hips, calves, and chest muscles were all tight; his lats and glutes had poor activation; and his core strength was almost non-existent. In short, Alex was prepped for disaster.

After going over the results of the assessment with Alex, I told him I wouldn’t train him unless we started with an anatomical adaption phase. This would force Alex to take a step back to ensure his safety moving forward. I also laid out my long-plan, which included plenty of high-intensity training when he was ready, and he agreed to the program.

It took 6 full weeks of daily foam rolling, dynamic stretching, and activation exercises to get his body back in order. I also took that time to re-teach him the squat, deadlift, pull-up, and push-up and gave him some nutrition advice.

After those 6 weeks, Alex and I talked again and I gave him my plan for moving forward. By that point, he understood that my job wasn’t just to push him as hard as possible, but to help him exercise with proper form so he could get the results he wanted. I developed a list of 18 exercises that would make up our workouts. Each day would be different, but would include lots of high-intensity cardio throughout. I would teach him proper form for each exercise, choose the specific exercises for the next workout, and keep records of reps, weights, and rest periods for each exercise.

This plan gave Alex the variation and the challenge he wanted, but it also let me stay in charge of the workouts. Alex could work out as hard as he wanted, as long as he stayed within the parameters of the program. By training with me, he continued to progress and reach his goals.

Assiduous Monster Challenges

It’s difficult to convince Assiduous Monsters to slow down when needed. They feel like they’re not getting their money’s worth if you don’t bring them close to passing out every session. But going all out every workout may eventually lead to injury and in order for progression to happen, you have to program lighter days among the tough ones.

After years of training, the Assiduous Monster may also have bad form and minor injuries and imbalances that must be fixed. A thorough assessment will help you determine how to address these issues.

Assiduous Monster Solutions

These clients have usually participated in exercise programs before, but they probably weren’t well-rounded. They may have focused on strength training while ignoring mobility and cardio, for example. Assiduous Monsters may not see the value of a personal trainer, so your first step should be to educate them on the benefits of working with somebody who has the requisite knowledge and passion—namely, you.

A full assessment will reveal what the Assiduous Monster needs to work on, so be frank in telling him what needs to be done. By showing him his weak points, you’re giving him a challenge, and his personality will have him chomping at the bit to fix his imbalances.

You must take charge when working with Assiduous Monsters. Don’t let them dictate their workouts; you’re the trainer. Make sure they’re aware of why and how your plan is different from what they were doing before, and most of all, that they know how it’s going to help them.

If the Assiduous Monster refuses to change his ways after your attempts to educate him, you may want to encourage him to look elsewhere for a trainer. The short-term gain of training the Assiduous Monster is not worth hurting your reputation, or worse yet, a lawsuit if he gets hurt.

Do you want More Articles on Handling Difficult Clients?

Handling Difficult Clients: Always Off Track

Handling Difficult Clients: The Challenging Charlie

Handling Difficult Clients:  The Quiet Assassin

Handling Difficult Clients: The Content Kathy

Handling Difficult Clients: The Aerobics Alice

Handling Difficult Clients: The Busy Bill

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Written by Jonathan

Jonathan Goodman CSCS is the author of Ignite the Fire: The Secrets to Building a Successful Personal Trainer Career and Race to the Top: How to Take Over the Social Media Feed. He'd love it if you added him on Facebook and/or followed him on Twitter. He also runs a wildly popular web branding and internet marketing coaching program. You can find out more at http://www.viralnomics.com/coaching/.

  • TROY

    I just had a meeting with my trainers today and mentioned to them to let clients know that “they need us more then we need them.” All the corrective exercise assessment and training stuff I have taught them in the last 2 months can now be used to “make the client feel this way” for a lack of better term. Now we need income sure so we do need them, but we can assess them and teach them stuff they won’t get anywhere else in Melbourne so they go away thinking, “well I can’t NOT afford to come here”

    • Jon_PTDC

      Perfect. I thought the same thing when the recession happened. Our business went up as more people realized they needed to focus their funds on what matters. Fitness was at the top of their list.

  • http://www.facebook.com/profile.php?id=1276659118 Krista Julienne

    Excellent article! I am not a fan of crossfit or many fitness trends……this is an excellent case-study demonstrating the potential damage caused by not individualizing a program for specific goals/bodies.

    • Jon_PTDC

      Thanks Krista. I don’t mind high intensity training programs. The case study was meant to illustrate how to deal with a client that wants to keep doing the very program that hurt them

      • Kyle Schuant

        Not always the program, sometimes their sport. I’ve had a couple of clients who kept getting injured by their sport. Really what they needed was to take 6 months off the sport, rehab their injuries – with physiotherapy, gym and in some cases surgrery – and build up the strength and mobility needed to reduce the chances of further injuries. Better to take 6 months off by choice now than lose 3-4 months every year for the next ten years until finally having to give up the sport for good.

        I’ve only had one client agree to do that, and that only after he had sublaxed his glenohumeral joint at his martial art… three weeks in a row. 

        The Assiduous Monster is much like the obese beginner or many other types of clients: we can control what they do in the gym, but can’t control what they do outside the gym, and often this is more important.

        • Jon_PTDC

          True. So how do you try to control what they do outside of the gym Kyle? Any tips?

  • Tim

    What assessment tactics did/do you use Jon?  I am very dubious for various reasons as to the efficacy of many of the assessments out there, particularly when it comes to muscle imbalances, such as the FMS.  So I was curious to how you assess folks for imbalances.

    • Jon_PTDC

      I use FMS to some extent but haven’t found it to be that useful for most clientele. Instead I use large scale movement screens which allow me to zoom in on particular areas that may have problems. I then do local muscular tests and use my intuition to see if something jumps out at me. At that point I delve further into the problem.

      For example if the hip is sticking on one side when I move the leg in a circle but not the other the body is being protective of the joint.

  • http://www.facebook.com/mdheydt Michael Heydt

    I had a client like this a while ago.  He basically said “I want to train this way, it’s how I always have trained and had great results!”  I was young and it was my first “real job” after college.  I decided after about 3 months that I didn’t want someone who has never studied our field, dictating the workouts.  With that said I let him choose the very last exercise; usually pick a body part and work it to exhaustion for 1 set as a finisher.  he became a long term client and was with me the entire time I was there.  Everyone was happy.

  • Erfre

    ggg

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$ per hour isn’t the way to long-term personal training success

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